Privacy Policy

1. Introduction

Desert Logistic Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal services, including process serving, document courier, and mobile notary services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a legal services provider operating in California and are subject to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This policy is designed to comply with these laws and federal privacy regulations.

2. Information We Collect

Personal Information We Collect Directly

When you register for an account, book services, or communicate with us, we may collect the following types of personal information:

• Identity Information: Full name, username, and profile information
• Contact Information: Email address, phone number, and mailing address
• Authentication Information: Password (stored in encrypted form), security questions
• Location Information: Service addresses, GPS coordinates for service delivery, and route information
• Payment Information: Credit/debit card details processed securely through Stripe (we do not store your complete payment information)
• Legal Documents: Documents you upload for process serving, courier delivery, or notarization
• Signature Data: Electronic signatures captured during notarization or document signing
• Photographic Evidence: Photos taken during process serving as proof of delivery
• Communication Records: Messages, emails, and call recordings (if applicable)

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, features used, click patterns
• Cookie Data: Information stored through cookies and similar technologies

Information from Third Parties

• Payment Processors: Transaction data from Stripe
• Identity Verification Services: If we verify your identity, we may receive information from verification providers
• Legal Sources: Court documents, case information, and public records when necessary for service delivery

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process legal documents, deliver courier items, and perform notarizations
• Account Management: Create and manage your account, authenticate your identity
• Payment Processing: Process payments, issue refunds, and provide receipts
• Communication: Send service updates, confirmations, and important notifications
• Legal Compliance: Comply with legal obligations, court orders, and subpoena requests
• Security: Detect, prevent, and address fraud, security issues, and technical problems
• Improvement: Analyze usage patterns to improve our services and user experience
• Marketing: Send promotional communications (with your consent)

Legal Basis for Processing (EU/UK GDPR): We rely on consent, contract performance, legal obligation, legitimate interests, and compliance with legal proceedings as our legal bases for processing personal information.

4. Sharing and Disclosure of Your Information

We May Share Your Information With:

• Service Providers: Third-party companies that perform services on our behalf, including:
  • Stripe (payment processing)
  • PocketBase (data storage and authentication)
  • Email service providers (communications)
  • Mapping and geolocation services
  • Cloud hosting providers
• Legal Authorities: Courts, law enforcement, and government agencies when required by law, court order, or legal process
• Service Recipients: Individuals and entities named in legal documents being served or delivered
• Business Transfers: Potential buyers, successors, or assigns in the event of a merger, acquisition, or sale of assets
• With Your Consent: Any other third parties with your explicit consent

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information. Under the CCPA/CPRA, we do not "sell" personal information as defined by the law.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

Security Measures Include:

• Secure HTTPS/SSL encryption for all data transmission
• Encrypted password storage using industry-standard hashing
• Secure payment processing through PCI-compliant Stripe
• Access controls and authentication for account protection
• Regular security monitoring and vulnerability assessments
• Employee training on data protection and confidentiality

Legal Document Security: Given the sensitive nature of legal documents, we maintain enhanced security protocols for document storage, including access logs, encryption at rest, and secure disposal procedures.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy and as required by law. Given our status as a legal services provider, different retention periods apply to different types of data:

Retention Periods:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Service Records: Retained for 3 months after service completion, then securely deleted
• Legal Documents and Proof of Service: Retained for 3 months after service completion, then securely deleted
• Payment Records: Retained for 7 years to comply with tax and accounting requirements
• Communication Logs: Retained for 2-3 years for service quality and dispute resolution
• Marketing Communications: Retained until you opt-out or withdraw consent

After the retention period expires, we securely delete or anonymize your personal information unless retention is required for ongoing legal proceedings, regulatory requirements, or legitimate business purposes.

7. Your Privacy Rights (California Residents)

Under the CCPA and CPRA, California residents have specific rights regarding their personal information:

Your Rights Include:

• Right to Know: Request details about the categories and specific pieces of personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Limit Use: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
• Right to Data Portability: Receive a copy of your personal information in a usable format

Exercising Your Rights:

To exercise any of these rights, please contact us at info@desertlogisticservices.com. We will verify your identity before processing your request and respond within 45 days (extendable by an additional 45 days if necessary).

Authorized Agent: You may designate an authorized agent to exercise your rights on your behalf. We will require verification of the agent's authority and your identity.

8. Your Privacy Rights (General)

Regardless of your location, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent where we rely on consent as our legal basis

9. Cookies and Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly, including authentication and security
• Performance Cookies: Collect information about how you use the website to improve performance
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@desertlogisticservices.com.

11. International Data Transfers

Your information is primarily processed and stored in the United States. By using our services, you consent to the transfer of your information to and processing in the United States.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for significant changes
• Displaying a prominent notice on our website

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

If you are a California resident, you can also designate an authorized agent to submit a request on your behalf. We will verify the identity of the agent and your identity before processing the request.

14. California Privacy Disclosures

Categories of Personal Information We Collect

In the last 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, address)
• Personal information categories in Cal. Civ. Code § 1798.80(d)
• Characteristics of protected classifications (age, when provided)
• Commercial information (payment history, transaction data)
• Biometric information (signature data, photos)
• Internet or electronic network activity (usage data, IP address)
• Geolocation data (service addresses, GPS coordinates)
• Sensory data (photos, signatures)

Purposes for Which We Use Personal Information

We use personal information for the purposes described in Section 3 of this policy.

Categories of Third Parties with Whom We Share Personal Information

We share personal information with the categories of third parties described in Section 4 of this policy.